FAQs

When will I get my products?

The shipment of your products depends on the shipping option you select. For ground shipments, you will receive in-stock items in approximately 5-7 business days. For faster delivery, you can choose rush production (standard production is 48 hours) and/or expedited shipment.

Is this site a secure website and how will my card be charged?

We place great importance on customer privacy and security. Strict standards are in place to ensure that all processed information is confidential. We exceed industry standards and are backed by the Better Business Bureau and additional security portals. Please email us or call us at 561-372-1501 if you have any additional concerns. We want to ensure that all customers are confident when placing an order.

Your credit card will come under Night Club Supplies LLC

How much is shipping?

Shipping rates vary on the number of items you order, the shipping address and the shipping option you select (ground, 2 day express, overnight). Please call us or visit our shipping information page for additional details.

How do I get free shipping?

In order to keep our cost down on the product we sell we are unable to offer free shipping

Do you ship internationally?

Yes, we ship internationally to most countries. Please contact us directly at 561-372-1501 for additional details and options.

How does a glow stick work?

All glow products have chemicals inside that activate when the glow product is snapped. When you snap and shake the glow product, the chemicals will blend together, activate and start to glow! For best results, use the product in darker environments.

How long does the glow last in glow sticks, necklaces, bracelets and novelties?

After the product is activated, a glow item will stay lit for 4-6 hours. A glow item cannot be reactivated once used.

What types of payment do you accept?

We accept the following credit cards: Visa, Mastercard, Discover and American Express. We also create Net 30 day accounts for individuals that meet purchase order requirements.

Can I get products by tomorrow? Do you offer rush shipments?

Yes, we offer various expedited shipping options. If your order is placed before 2 p.m. Eastern Time Zone, you can select the rush production option (at an additional cost) and select overnight shipment for next day delivery. Please understand that express shipments may be delayed if an item is out-of-stock.  Also please call us if you need your order shipped out same day you placed it and it is after 2 pm

Do you ship on the weekends?

If you would like a weekend delivery please call us at 561-372-1501. Our representatives will use the UPS and FedEx systems to determine if Saturday delivery is available in your shipping area. Additional fees will apply for Saturday deliveries.

Do you have a wholesale program or bulk pricing?

Yes, our company has a department just for wholesale customers or re sellers. For case pricing and special wholesale promotions please call us at 561-372-1501.

How can I get a catalog?

Currently we do not have a catalog which showcases our large selection of more than 10,000 party items! However, we develop pamphlets which showcase some of our hottest glow and LED party items. Please call us at 561-372-1501 or email us to request for a PDF or hard copy of this catalog. A full range of our products can be seen on our website.

What is the optional warranty?

We offer an optional warranty that is available for purchase (at an additional cost) with the purchase of any product(s). The warranty provides a customer with an option to replace any products that were damaged while in transit. The optional warranty expires twelve (12) hours after the products have been delivered to the customer. If any ordered products have been damaged during transit, the customer must notify us of the damage by phone within twelve (12) hours of delivery. Only the damaged products will be replaced. The replacement products will be shipped via FedEx or UPS standard ground. Rush or express shipping costs are not covered by this warranty.

I have more than one promotion code, can I use them both?

Only one promotional deal or coupon code can be used at a time. Free shipping options and/or other promotional deals cannot be combined.

Can I place an order with Google Checkout?

No we do not accept google checkout payment.

Will I have to pay tax on my order?

We will only charge tax (7%) if you are having your order shipped to anywhere in the state of Florida. If your order is shipped to any of the other states, tax will not be included. If you are tax exempt, please email a completed tax form and send it to us. Once received, we will remove the sales tax from your order.

Will I receive my balloons inflated?

When you place an order for our Mylar, latex or LED balloons, you will not receive them inflated. If we were to inflate the balloons they would deflate or pop by the time they were delivered. You may use helium or alternative air inflators to blow up the balloon(s).

Are batteries included with every LED item?

Please review the description for the LED item(s) you are interested in. The description will detail what all is included with the product. If batteries are not included, the product will be noted.

Do you customize products with a business name or logo?

Yes, most of our products are customizable and/or imprint able. Please contact us for details on pricing, production times and delivery. We have unbeatable prices and many satisfied customers!

What logo/photo formats do you accept for custom printing?

We prefer to receive vector images (Illustrator or Corel Draw) for printing. We will also accept high resolution (300 dpi minimum) JPG, EPS, PSD or TIFF files. Currently, we do not accept PNG files.

Do I get cheaper pricing if I buy more products?

Yes, the more products you buy the better the pricing. If you visit our site products, you will see the tiered price breakdown. The first, left column will show the number of packs you will need to buy, and the right-most column will show you the discounted price for those packs.

How many items come in one pack?

When you click on a product at nightclubsupplies.com the product description will state “Each pack contains” and specify the number of pieces per pack. The tiered pricing chart will then show you the price for each pack and each, individual piece. The number of items per pack varies.

How do I get a 15 percent discount?

On average a customer can save up to 15% on their order by calling us to place an order at 561-372-1501. This 15% is not deducted off the total value of the order, but discounts are available through the current promotional deals – i.e., free products, coupon discounts.

What is the difference between your Supreme LED foam stick batons and the Premium?

The Supreme batons are a higher quality and have more LED functions than the Premium foam sticks. The Supreme batons are 16 inches long and 1.8 inches in diameter, while the Premium batons are 18 inches long and 1.5 inches in diameter. The Premium batons have 3 flashing functions, and the Supreme baton has a few additional functions (7) which include: morphing LEDs and single color flashing modes. Both foam stick batons are soft, have ultra-bright LEDs and are amongst our most popular items. Great for sporting events, festivals, promotions, school spirit events and more – these batons are a must-have!

Where is your company located?

Our company headquarter is located in Boca Raton, FL. We ship all over the continental United States, Canada and various countries.

More to Come